Privacy policy

Last updated: 13 October 2026

1. Introduction

At Scribefit, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase our products or communicate with us.

Scribefit is a UK-based sole-trader business specialising in the design, manufacture and supply of precision flooring scribing tools and accessories.

Our website, www.scribefit.co.uk, is powered by Shopify, which provides our online shopping platform.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who Is Responsible for Your Information?

Scribefit is responsible for determining how and why customers' personal information is processed in connection with our business operations.

Data controller: Scribefit, operated by Laura Hind

Business location: 27 Sandbach Road, Congleton, Cheshire, United Kingdom.

Website: https://scribefit.co.uk

Contact: https://scribefit.co.uk/policies/contact-information

For any privacy-related questions or requests, please contact us through our published Contact Information page.

Shopify also processes certain personal information in connection with providing our online store and, where applicable, its own additional services.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and contact details

  • Name

  • Email address

  • Telephone number

  • Billing and delivery addresses

Order and transaction information

  • Products purchased

  • Order history

  • Payment confirmations

  • Delivery information

  • Refunds, returns and exchanges

Payment information

Payments are processed through Shopify and supported payment service providers.

We receive information necessary to confirm and manage transactions but do not independently store customers' complete payment card details.

Website and device information

  • IP address

  • Browser and device information

  • Website activity

  • Pages viewed

  • Cookies and similar technologies

Customer communications

We may retain information provided when customers contact us with enquiries, complaints, product questions or requests for assistance.

We only collect information that is reasonably necessary for legitimate business purposes.

4. How We Use Your Personal Information

We use personal information for the following purposes.

Processing and fulfilling orders

To receive and process purchases, confirm payments, arrange deliveries and provide order updates.

Customer service

To respond to enquiries, answer product questions, resolve problems and manage returns or refunds.

Website operation and improvement

To maintain our website, understand how visitors interact with it and improve our products and shopping experience.

Marketing and advertising

Where permitted by law, we may use information to communicate product updates, special offers and promotional information.

We may also use advertising and analytics services to understand advertising performance and display relevant advertisements.

Customers can unsubscribe from marketing emails using the unsubscribe link provided.

Fraud prevention and security

To help protect customers, prevent fraudulent transactions and maintain the security of our website and payment systems.

Legal and accounting obligations

To maintain records, comply with tax and accounting requirements, and meet other applicable legal obligations.

5. Our Legal Bases for Processing Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the purpose, we rely on the following:

Performance of a contract

Processing information necessary to fulfil orders, arrange deliveries, handle refunds and provide purchased products.

Legal obligations

Maintaining required financial records, complying with consumer protection legislation and responding to lawful requests.

Legitimate interests

Operating and improving our business, providing customer support, maintaining website security and preventing fraud, where these interests are not overridden by individuals' rights.

Consent

Where required, we rely on consent for marketing communications, non-essential cookies and certain advertising technologies.

Consent can be withdrawn at any time.

Where electronic marketing is permitted under an applicable existing-customer exemption, we may rely on that exemption and provide the required opportunity to opt out.

6. Shopify and Third-Party Service Providers

Our online store is hosted by Shopify.

Shopify provides services including website hosting, checkout functionality, order management, payment integrations and customer account features.

To operate our business, we may share necessary personal information with trusted service providers, including:

  • Shopify and payment processors

  • Postal and delivery companies

  • Website hosting and technical service providers

  • Analytics and advertising platforms

  • Professional accounting and legal advisers, where necessary

These organisations receive information only where appropriate for providing their services or fulfilling legitimate business and legal requirements.

We do not sell customer contact lists to third parties.

Certain Shopify features, including enhanced analytics and advertising services where enabled, may involve Shopify processing information across participating Shopify services.

Further details about Shopify's use of personal information are available in the Shopify Consumer Privacy Policy.

Customers can also visit the Shopify Privacy Portal for information about rights relating to Shopify's own processing activities.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions and, where enabled, analytics and advertising.

Cookies may be used to:

  • Maintain shopping basket functionality

  • Support secure checkout and account sessions

  • Remember relevant website preferences

  • Understand website traffic and performance

  • Measure advertising effectiveness

  • Support personalised advertising where permitted

Essential cookies help the website operate correctly.

Where UK law requires consent for non-essential cookies or similar tracking technologies, those technologies should only be used in accordance with the visitor's preferences and applicable consent requirements.

Visitors can manage available cookie preferences through our website's privacy controls and may also manage cookies through their browser settings.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted by law, Scribefit may send marketing communications about products, offers and business updates.

Customers can opt out of promotional emails at any time by selecting the unsubscribe link included in those communications.

Customers may also contact us directly to request removal from marketing communications.

Opting out of marketing does not prevent us from sending essential communications regarding existing orders, deliveries, refunds or customer service matters.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including any applicable legal obligations.

Retention depends on the nature of the information.

Order and financial records: Retained for the periods required under applicable tax, accounting and other legislation.

Customer correspondence: Retained for as long as reasonably necessary to resolve enquiries, manage disputes and maintain appropriate business records.

Marketing information: Retained while relevant consent or another lawful basis applies, unless an earlier deletion request can be fulfilled.

Website analytics: Retained in accordance with the settings and retention arrangements of the relevant service provider.

When information is no longer required, we take reasonable steps to delete or anonymise it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and loss.

Our website uses HTTPS encryption to protect information transmitted between visitors and the website.

Payments are handled using supported secure payment processing systems.

Access to customer information is limited to those who reasonably require it for business purposes.

Although we take appropriate precautions, no online system can guarantee absolute security.

11. Your Privacy Rights

Under UK data protection law, individuals have a number of rights relating to their personal information, subject to applicable conditions and exceptions.

These may include:

Right of access: Request a copy of personal information we hold about you.

Right to rectification: Request correction of inaccurate or incomplete information.

Right to erasure: Request deletion of personal information in circumstances where this right applies.

Right to restrict processing: Request that we limit certain uses of personal information.

Right to object: Object to certain processing activities, including direct marketing.

Right to data portability: Request certain information in a commonly used electronic format where applicable.

Right to withdraw consent: Withdraw consent where consent is our lawful basis for processing.

Rights relating to automated decision-making: Exercise applicable rights in relation to qualifying solely automated decisions.

To exercise your rights, please contact Scribefit using our published Contact Information page.

We may request reasonable verification of your identity before responding.

We aim to respond within one month, subject to any permitted extensions under applicable law.

12. Children's Privacy

Our website and products are not specifically directed towards children.

We do not knowingly collect personal information from children for independent marketing purposes.

If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us to request that the matter be investigated.

13. International Data Transfers

Some of our service providers, including Shopify and associated technology providers, may process or store personal information outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, appropriate transfer mechanisms must be used.

Depending on the circumstances, these may include applicable UK adequacy regulations or approved contractual safeguards.

We work with established service providers and rely on their applicable data protection arrangements where appropriate.

14. External Websites

Our website may contain links to third-party websites, including social media platforms, payment providers or other online services.

These websites operate under their own privacy policies.

We recommend reviewing the relevant privacy information before providing personal information to external websites.

Scribefit is not responsible for the independent privacy practices of third-party websites.

15. Complaints and Concerns

If you have concerns about how Scribefit collects, uses or protects your personal information, please contact us so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

Website: https://ico.org.uk

The ICO provides information about individuals' data protection rights and how to raise privacy complaints.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business operations, data processing practices or applicable legislation.

Any revised policy will be published on this page, together with an updated revision date.

Where required by law, we will provide additional notice of significant changes.

17. Contact Scribefit

For questions about this Privacy Policy, requests concerning your personal information or other privacy-related enquiries, please contact us through our website.

Business: Scribefit

Location: Congleton, Cheshire, United Kingdom

Website: https://scribefit.co.uk

Contact information: https://scribefit.co.uk/policies/contact-information

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